Jason Jay celebrated his 40th birthday with flair , amongst a room full of Inspiring Women at our June Brunch. 

 

With authority and results achieving statistics in his business – staff retention up 32%, customer feedback up 140% Revenue up 10% bottom line – profit up 1500% (not an error 1500%) Jason shared his secrets to his business success – in aptly named topic “Service with Flair”.

 

The impact of social media means that customer service has changed. Amazing results can be accomplished through building a strong service culture – with the focus on the customer, turning to a model appropriate for today, Jason identified service as a symptom, the result of the culture within any business or organisation.

 

Identifying a strong service culture can be measured by the key ingredients of creating trust,  meaning and  control. Don’t be afraid to survey staff, customers and share the results! A culture of rude, abrupt, nasty customer service is born from a culture that reflects staff within the organisation is not being supported.

 

Is your business healthy? Is the culture of your organisation/business identified through the amazing customer service you provide? Service with Flair believes customers want to know service will be great – every time.

 

As social media grows, Jason warns us to start preparing now for the customer service challenges ahead. Jason gave us tips on how to align our people around a clear vision FOCUS, to build trust, give people in your business e.g. staff real control over their daily work and most importantly create systems that encourage people to volunteer their best efforts!

 

Jason pointed out that by creating systems that encourage people will genuinely give their best, in turn will become the culture, resulting in providing amazing customer service – Service with Flair!